Location: Qatar (Local candidates only)
Job Description:
Are you a skilled IT Support Specialist with a knack for cPanel, hosting management, email configuration, and server maintenance? We're on the lookout for a talented individual to join our team in Qatar. In this role, you'll do more than just resolve technical issues; you'll be a linchpin in ensuring the seamless operation of our IT infrastructure and supporting our users.
Responsibilities:
1. Technical Support:
- Swiftly address and resolve cPanel, hosting, email, and server-related issues for end-users.
- Offer assistance for software and hardware problems, whether remotely or on-site.
2. cPanel and Hosting Assistance:
- Collaborate on the management and configuration of cPanel-based hosting environments.
- Set up and maintain internal employee web-hosting accounts.
- Handle hosting-related queries and challenges.
3. Email Configuration:
- Assist in configuring and maintaining email systems, encompassing SMTP, IMAP, and POP3.
- Provide guidance for email-related concerns, from delivery issues to configuration errors.
- Help establish robust spam filtering and email security measures.
4. Server Maintenance:
- Work closely with the IT team to execute routine server maintenance tasks like updates, patches, and backups.
- Keep a watchful eye on server resources and promptly report performance issues.
- Contribute to troubleshooting server hardware and software problems.
- Aid in implementing backup and disaster recovery protocols.
5. Data Management:
- Skillfully manage and safeguard data using various IT resources, such as computers, software, databases, networks, and servers.
- Uphold data integrity and security through adherence to best practices.
- Assist in the execution of data backup and retrieval processes.
6. Documentation:
- Maintain precise records of company IT assets and equipment.
- Document server configurations, procedures, and troubleshooting guidelines.
- Handle software installations and keep meticulous records of software licenses and hardware inventory.
If you're passionate about IT support and ready to play a vital role in our organization, we'd love to hear from you. Send your CV to: hrsijo@gmail.com or sijo.jose@protectc-mgh.com to apply. Join us in ensuring the smooth flow of our IT operations and supporting our team in Qatar.
